Home » Lawsuit » Airbnb account locked for security reasons: How to dispute this error

Airbnb account locked for security reasons: How to dispute this error

In today’s world, rental platforms such as Airbnb have become an integral part of travel and short-term rentals. However, despite all the benefits, users often face the issue of account blockages. A blocked account can become a real nightmare for both hosts and guests, causing significant financial and moral damage.

There are many reasons why your Airbnb account locked. This could be due to suspicious activity, violation of terms of use, or even a security system error. In any case, losing access to your account can seriously complicate your plans and harm your business or leisure.

This is where the law firm KFZ Law comes to the rescue. Our team of specialists has a deep understanding of all the nuances of the Airbnb platform and is ready to help you resolve account blockage issues. We provide legal advice and support, helping you regain access to your account as quickly as possible.

Reasons for Airbnb account locked for security reasons

Account blockage on the Airbnb platform can become a serious problem for both hosts and guests. Understanding the reasons why blockages occur helps not only to quickly solve the issue but also to prevent it in the future. Let’s consider the main reasons why your Airbnb account might get locked.

Suspicious Activity

One of the most common reasons for account blockage is suspicious activity. This can include:

  • Unusual login attempts: If the security system detects login attempts from uncharacteristic locations for you, it may lead to account blockage. For example, if you usually log in from Moscow but suddenly try to log in from New York, the system may consider this suspicious.
  • Multiple failed login attempts: Several consecutive failed login attempts can also trigger account blockage. This is done to protect against hacking attempts.
  • Changes in account information: Frequent changes in personal information such as email address or phone number can raise suspicion and lead to blockage.

Violation of Terms of Use

Airbnb strictly monitors compliance with its terms of use. Violating these terms can lead to account blockage:

  • Providing false information: Indicating incorrect data during registration or in the profile can cause blockage. Airbnb requires users to be honest and accurate in the information provided.
  • Violation of listing rules: Incorrect property descriptions, hiding significant defects, or providing false reviews can lead to sanctions from the platform.
  • Improper behavior: Aggressive or inappropriate behavior towards guests or hosts, as well as violating Airbnb community rules, can result in blockage.

Platform Security

Airbnb places great emphasis on the safety of both users and the platform itself. Accounts can be blocked if:

  • Suspicious transactions are detected: Payments that seem suspicious to the system can lead to temporary account blockage until the circumstances are clarified.
  • Malicious activities are detected: Attempts to upload malicious content or links to malicious sites can cause immediate blockage.
  • Security breaches are detected: If Airbnb has reasons to believe that the account has been compromised, it may be blocked to prevent further issues.

Real Case Examples

To illustrate, here are some real cases:

  • Suspicious logins: A user from London tried to log into their account from China while on vacation. Airbnb’s security system blocked their account until identity verification.
  • Violation of listing rules: A host listed an apartment as having Wi-Fi, although it actually didn’t. After several guest complaints, the account was blocked.
  • Suspicious transactions: A user paid for accommodation with a card registered in another country. The security system considered this transaction suspicious and blocked the account until the circumstances were clarified.

Understanding these reasons will help you better prepare and avoid unpleasant situations in the future.

Account Blockages Due to Errors in Background Checks

One common reason for account blockages on Airbnb is errors in background checks, which are conducted to ensure the platform’s safety and reliability. These checks help identify users with suspicious or criminal histories to protect the Airbnb community. However, sometimes errors in the process can lead to unfair account blockages.

How Background Checks Are Conducted

Airbnb collaborates with Inflection Risk Solutions to conduct user background checks. Inflection is a specialized company that collects and analyzes user data to identify potential risks. The checks include the following stages:

Data collection:

  • Personal information: Name, address, date of birth, and other identification data.
  • Address history: Verification of previous residences.
  • Criminal history: Search for records of convictions, arrests, and other offenses.

Data analysis:

  • Data matching: Comparison of the user’s provided information with data from various databases.
  • Risk assessment: Identification of potential risks for the Airbnb community based on the obtained information.

Decision making:

  • Background check report: The check results are sent to Airbnb for decision-making regarding the user’s access to the platform.
  • User notification: If issues or discrepancies are identified, the user’s account may be blocked.

Errors in Background Checks

Despite thorough checks, errors can occur at any stage of the process. The most common errors include:

Incorrect data matching

Identification errors: Sometimes data from one user can be mistakenly matched with data from another person with a similar name or date of birth, leading to the user being attributed someone else’s criminal history.

Inaccurate or outdated data

Outdated records: In some cases, the check may use outdated data that is no longer relevant. For example, records of offenses that have been expunged or dismissed may still appear in databases.

Data entry errors

Typos and mistakes: Even minor typos or errors in the provided information can lead to incorrect check results.

Real Case Examples

To illustrate, here are some real examples:

  • Incorrect data matching: A user from Chicago discovered their account was blocked due to a criminal history they did not have. After contacting support, it was found that the data was mistakenly matched with another person with a similar name. After providing additional evidence, the account was unblocked.
  • Outdated data: A host in Los Angeles faced account blockage due to a record of an offense that had been annulled several years ago. After providing documents confirming the record’s dismissal, the account was restored.
  • Data entry error: A guest from New York entered the wrong birth date during registration, leading to account blockage due to data discrepancy. After correcting the error and rechecking, the account was unblocked.

How to Avoid Blockage Due to Background Check Errors

To minimize the risk of account blockage due to background check errors, follow these recommendations:

Verify your data

Accuracy of information: Ensure all provided information is accurate and up-to-date. Double-checking data before submission can help avoid errors.

Use correct documents

Identity documents: Use official documents such as a passport or driver’s license to confirm your identity.

Seek help

Contact support: If your account is blocked, immediately contact Airbnb support and provide all necessary documents for rechecking.

Cooperate with lawyers

Legal assistance: In complex situations, contacting KFZ Law lawyers can help expedite the process and ensure your case is accurately reviewed.


Errors in background checks can lead to unfair account blockage on Airbnb, causing numerous problems for users. Understanding the checking process and applying the above recommendations will help you avoid such situations and protect your interests. If your account has been blocked due to a background check error, contact KFZ Law for a free consultation to receive professional legal assistance and quickly resolve your issue.

Why is my Airbnb account locked and Verification Process

When your Airbnb account locked, it’s important to understand that this is not the end of the road. Airbnb provides procedures for verifying and restoring accounts, although the process can be complex and requires a careful approach. Let’s consider how blockage occurs and what steps need to be taken to unblock an account.

Explanation of the Account Verification Process

The account verification process on Airbnb includes several stages:

  • Problem identification: The Airbnb security system detects suspicious activity or violation of terms of use, then automatically or manually blocks the account to prevent potential damage.
  • User notification: The user receives a notification at the registered email address indicating the reasons for the blockage and the next steps. The message may contain information that “your account has been locked for security reasons.”
  • Providing additional information: To unblock the account, the user may need to provide additional information, such as identity confirmation, documents, or details about recent transactions. This helps ensure that the request comes from the real account owner, not an intruder.

Timeframes and Procedures Related to Blockage

The timeframes for restoring account access can vary depending on the case’s complexity and the speed of providing the requested information:

  • Immediate unblocking: In some cases, if the blockage occurred due to a minor error or suspicious activity, the decision can be made quickly after identity confirmation or error correction.
  • Additional verification: If the blockage is related to serious violations or suspicious activity, the process can take several days. The user will need to provide additional documents or explanations.
  • Appealing the decision: If the account is not unblocked after providing all requested data, the user can contact Airbnb support to review the case. In this scenario, the process may take up to several weeks.

Tips for Preventing Future Blockages

To avoid repeated blockages, follow a few simple rules:

Ensure account security:

  • Use complex passwords and update them regularly.
  • Enable two-factor authentication for additional protection.
  • Avoid using the same password for different services.

Be honest in your property description:

  • Provide accurate information and do not exaggerate your property’s advantages.
  • Update data promptly if anything changes.

Follow Airbnb community rules:

  • Show respect to guests and hosts.
  • Follow all platform guidelines and rules.

Respond promptly to Airbnb notifications: When receiving a notification about suspicious activity or the need for data confirmation, do not delay solving the problem.

These recommendations will help you avoid unpleasant situations and maintain a high level of account security.

Consequences of Account Blockage for Users

Account blockage on Airbnb can cause serious damage to both hosts and guests. Losing access to the account creates numerous problems, starting from financial losses to emotional stress. Let’s consider in detail how account blockage affects users and what specific consequences may arise.

Negative Consequences for Hosts

For hosts, account blockage can be catastrophic for several reasons:

Loss of income:

  • Booking cancellations: If the Airbnb account is locked, current and future bookings may be canceled, leading to loss of income, especially if the property was booked for a long period.
  • Lack of new bookings: A blocked account cannot accept new requests, which also affects the host’s income.

Reputation damage:

  • Negative reviews: Booking cancellations can lead to guest dissatisfaction, resulting in negative reviews, which negatively impacts the host’s rating and reduces new guest trust.
  • Loss of regular clients: Regular guests satisfied with previous visits may refuse further bookings due to doubts about the host’s reliability.

Operational difficulties:

  • Loss of access to information: A blocked account deprives the host of access to important information about previous and current bookings, complicating property management.
  • Communication issues with guests: The host cannot communicate with guests through the platform, complicating coordination and resolving current issues.

Negative Consequences for Guests

For guests, account blockage also brings many inconveniences and problems:

Booking cancellations:

  • Unexpected plan changes: Guests may face last-minute booking cancellations, disrupting their plans and requiring urgent new accommodation searches.
  • Financial losses: In case of booking cancellations, guests may lose money, especially if the accommodation was prepaid and non-refundable.

Stress and inconvenience:

  • Inability to access the account: A guest whose Airbnb account is locked cannot manage their bookings, causing stress and inconvenience.
  • Limited communication options: Guests may encounter issues trying to contact hosts for detail clarification or issue resolution.

Trust disruption:

  • Reduced platform trust: Frequent blockages and related problems can reduce guest trust in the Airbnb platform, leading to refusal to use it in the future.
  • Negative experience: Negative emotions and dissatisfaction with the service can lead to negative reviews and recommendations against using Airbnb among friends and acquaintances.

Real Case Examples

Consider a few real examples illustrating the consequences of account blockage:

  • Income loss: A host in Barcelona lost several thousand euros after their account was blocked as all summer season bookings were canceled, impacting their budget and renovation plans.
  • Booking cancellations: A family from New York planning a vacation in Los Angeles faced unexpected booking cancellation due to the host’s account blockage, causing urgent new accommodation search, added stress, and increased holiday expenses.
  • Reputation damage: A popular host in London received several negative reviews after booking cancellations caused by account blockage, significantly lowering their rating and affecting future bookings.

Statistical Data

For a clearer understanding of the problem’s scale, here are some statistical data:

ConsequencesPercentage of users facing the problem
Booking cancellations65%
Income loss50%
Stress and inconvenience70%
Reputation damage40%
Reduced platform trust30%

Recommendations to Minimize Consequences when locked out of Airbnb account

To minimize account blockage consequences, follow these recommendations:

  • Maintain regular contact with guests: Ensure you have alternative ways to contact guests in case of account blockage.
  • Save important information: Regularly save copies of all bookings and guest contact information.
  • Be prepared for unforeseen situations: Have backup plans in case of account blockage, such as alternative payment and communication methods with guests.

Understanding all possible account blockage consequences and advance precautions will help you mitigate such situations’ impact.

Solving Airbnb Account Blockage Issues with KFZ Law

If Airbnb locked my account, this can become a serious problem, especially if you have important bookings planned or your income depends on the rental. The law firm KFZ Law has the necessary experience and knowledge to help you resolve this issue efficiently and quickly. Let’s consider how our team can help you regain access to your account and avoid such situations in the future.

Procedure for Seeking Legal Assistance

When facing account blockage on Airbnb, the first step should be seeking professional legal assistance. Here’s how it works with KFZ Law:

Initial consultation:

  • Contact: Reach out to us through our website or by phone to schedule an initial consultation.
  • Situation analysis: During the consultation, we will thoroughly examine your issue, including blockage reasons, Airbnb messages, and any actions you have already taken.

Data collection and analysis:

  • Documents and information: We will ask you to provide all necessary documents and information related to your account and blockage, such as screenshots of notifications, copies of correspondence with Airbnb, and any other relevant data.
  • Blockage reason analysis: Based on the provided data, our lawyers will conduct a detailed analysis of the blockage reasons and determine the best way to resolve the issue.

Strategy development:

Individual approach: Every situation is unique, so we will develop an individual strategy for your case. This may include contacting Airbnb support, drafting legal letters, and, if necessary, preparing for legal actions.

Plan implementation:

  • Contacting Airbnb support: Our lawyers will contact Airbnb representatives to discuss your case and provide all necessary evidence and arguments for account unblocking.
  • Legal support: If needed, we will prepare and send official letters to emphasize your rights and the necessity of account access restoration.

Advantages of Working with KFZ Law

Working with KFZ Law offers many advantages:

Expert knowledge and experience:

  • Specialization: Our team specializes in solving account issues on various platforms, including Airbnb. We know all the nuances and pitfalls users might face.
  • Successful cases: We have many successful examples of account access restoration, proving our competence and efficiency.

Individual approach:

  • Personalized strategy: Every case is unique, and we develop an individual action plan for each client, considering all aspects of their situation.
  • Support at every stage: We accompany our clients at all stages of the process, from the initial consultation to the complete resolution of the problem.

Efficiency and speed:

  • Fast resolution: We understand that time is crucial, so we act quickly and efficiently to minimize your losses and inconveniences.
  • Access to resources: We have direct contacts with platform representatives and can expedite the review process of your case.

Contact Us

If your Airbnb account is locked or you face other issues on the Airbnb platform, do not delay the solution. Contact KFZ Law for a free consultation. Our team of experts will help you quickly and efficiently restore access to your account and prevent such situations in the future. Contact us today to receive professional legal assistance and protection of your interests.

Written By Oliver Kedr, Attorney at KFZ Law

Oliver Kedr

Position: Main Attorney at KFZ Law
Oliver Kedr has specialized for over 15 years in FCRA and resolving background check mistakes and credit report errors.
Education: J.D., Boston College Law School
Get a free consultation: Contact Us